Street Team/Merchandise Assistant

JOB TITLE: Team/Merchandise Assistant

DEPARTMENT: Street Team/Merchandise

REPORTS TO: Street Team/Merchandise Manager

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports. By living the Warriors’ “Utah Built” identity the organization is positioned to innovate within not only the Utah sports and entertainment landscape, but also the global professional rugby landscape in order to build North America’s epicenter of rugby. 

About the Position: The Merchandise Assistant will be the right-hand person and padawan to the Merchandise Manager (MM), helping to alleviate some of the work load tasked to the MM. They will be required to help create the most exciting fan experience possible while also ensuring an efficient and fun Team Store experience on game days, as well as a smooth and encouraging experience for customers via the online store. Most tasks will change throughout the year depending on whether we’re in or out of season, and they can range from tagging merch and doing inventory to running events that require playing kickball with kids in an anti-drug campaign or eating delicious food after running a rugby clinic at Poly Days

Major Duties and Responsibilities:

Check out below for what the day to day will look like:

• • Fulfillment of online orders (pull a shirt out of a box, put it in a bag, slide a sticker and a thank you card in there, slap a label on it, let the nice USPS person pick it up, do a little dance)
  • Help set up and run the Team Store on game days
  • Help run events that the Warriors are attending (Sponsor events, town days, rugby clinics, fairs, rodeos, spaceship launches, etc.) doing everything they can to pump up the energy and encourage everyone they meet to come be a part of Warriors Nation
  • At the end of the day the Assistant’s biggest responsibility will be to put themselves in the shoes of our fans and see what the experience looks like from their eyes, take notes, and see how we can improve it to be an even more fun and engaging experience
  • Other duties as assigned by manager

Necessary Skills & Qualifications:

You’re probably going to need this stuff on a daily basis:

• Be able to lift ~40lbs from time to time
• Be able to pivot and take on different tasks each day
• Bring your creative ideas and willingness to be a team player, really help the team grow and improve
• A fan first mentality that you can use as a catalyst to pump up the energy and make everything we do a party

 

Things You Will Not Need:

• An intricate understanding and passion for rugby, we can teach you everything you need to know about the game and turn you into a fan in no time.

To Apply:

All interested candidates can please submit CV, cover letter and references to careers@warriorsrugby.com. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

 

EXECUTIVE

JOB TITLE: General Manager – Commercial (Title May Vary)

DEPARTMENT: Executive

REPORTS TO: CEO

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports. By living the Warriors’ “Utah Built” identity the organization is positioned to innovate within not only the Utah sports and entertainment landscape, but also the global professional rugby landscape in order to build North America’s epicenter of rugby. 

About the Position: The General Manager–Commercial (GM) is responsible for providing leadership, management and strategic direction for the Utah Warriors’ commercial activities, including marketing, ticketing, events, partnerships and merchandise. Through direction with the CEO and in coordination with the Board of Directors and Stakeholders, the role requires the GM to make long and short – term decisions that are in the best interests of the organization from all commercial lines of effort, including ticketing, events, partnerships, marketing, production and merchandise. The interested candidate must be willing to work in many cases as a tactical operator alongside each of these commercial lines of effort—no job will be too small for this leader.

Major Duties and Responsibilities:

Commercial Performance

• • Oversee the development and implementation of a revenue strategy that engages the Warriors’ partners, sponsors and fans to drive revenue and increase brand awareness in an effort to drive commercial growth
  • Lead the Warriors’ commercial efforts to drive all revenue-related activity, including sponsorship, ticketing, merchandise and licensing/consumer products, and broadcast partnerships to achieve the Warriors’ revenue goals
  • Lead the Warriors’ efforts to negotiate media contracts with local and regional broadcasters, OTT, social media channels or other online distributors
  • Drive the further development of the merchandising strategy including the development of partner/vendor relationships, exploration and/or identification of e-commerce opportunities and licensing/consumer product revenue maximization
  • Identify and develop new revenue streams to enhance the commercial growth of the Warriors, including keeping pace with industry advances such as digital media and legalized sports gambling
  • Develop the brand positioning and messaging on behalf of the Warriors and serve as the primary storyteller for the organization with all external stakeholders including, but not limited to local and national media, corporate partners, broadcast partners, vendors and the fan base
  • Execute brand and retail/revenue-driving marketing strategies that measurably achieve revenue, attendance and audience targets, and maximize profit margins and the Warriors- and club-level while building collaborative, integrated consumer and brand marketing standards;
  • Curate the Warriors’ storytelling engine through creative and engaging content creation and communications strategies to consistently amplify the presence of the Warriors nationally and locally.
  • Oversee management and development of Warriors’ ticketing team to create the most fan-inclusive ticketing team in the MLR, including premium hospitality programs.
  • Develop gameday experiences that lead the MLR and local market in fan-experience as well using the sport and intimate nature of the venue as a driver for the gameday run of show.

Necessary Skills & Qualifications:

• Minimum of a Bachelor’s degree in business, sports management, marketing, communications, or related field
• Minimum ten years full-time experience in management of a marketing, commercial or other related organization. Familiarity with the sport and business of rugby, both in the U.S. and internationally, preferred, though not required
• Proven experience and success at director or senior management levels
• An understanding of new media platforms, digital content and online engagement trends
• Previous experience within the entertainment and media industry would be highly regarded; 
• Successful track record in leading and growing an entrepreneurial organization

Key Competencies:

• Competitive edge, with strong commercial capability
• Ability to work independently with minimum supervision 
• Ability to successfully manage multiple large-scale projects and numerous high-level commercial relationships simultaneously
• Ability to be productive and innovate in a fast-paced, multi-dimensional work environment 
• Excellent group facilitation and decision-making skills
• Excellent organizational and leadership skills
• Ability to develop a positive culture
• Ability to work with diverse stakeholders and build successful win/win working relationships
• Willingness to take ownership and be held accountable
• A willingness to challenge and be challenged, able to listen
• Strategic capability, able to think outside the box
• Strong written and verbal communication skills and the ability to communicate effectively with the public, partners and Warriors members
• Ability to deal with a high level of public scrutiny

To Apply:

All interested candidates can please submit CV, cover letter and references to careers@warriorsrugby.com. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

 

 

TICKETING

JOB TITLE: Lead Ticket Sales Representative

DEPARTMENT: Sales

REPORTS TO: Ticketing Director

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:The Utah Warriors are looking for a high-energy individual to focus on increasing their fan base. This person must possess a positive attitude and the ability to adjust quickly to frequent adjustments consistent with a startup franchise and league. Must be willing to step into any role or project needed and work closely with the front office and team staff to provide a fluid, enjoyable experience for all clients and fans.

Major Duties and Responsibilities:

• Work primarily with individuals to provide hospitality solutions that best fit their needs
• Meet effort and result criteria established by leadership
• Develop relationships with previous ticket buyers, small business owners, engaged fans etc. to purchase an appropriate ticket package
• Acquisition of new clientele through outbound calls, stadium meetings, out of office visits and other potential ticket holder events
• Work with team to maximize results with sponsorship and ticket sales as well as service departments
• Communicate progress of monthly/quarterly initiatives
• Utilize home games as an ideal way to build relationships, showcase our product and provide support for all aspects of putting on a major event.
• Help to grow awareness around the Utah Warriors brand through community involvement, engagement, opportunities and other team events
• Assist in gameday preparation and creating fun fan experiences
• Ability to work all Utah Warriors home games, possible weekends or holidays
• All other duties necessary as part of a startup sports franchise and league.

Necessary Skills & Qualifications:

• Bachelor’s degree
• 3+ years of ticket sales experience
• Fundamental understanding of basic computer programs
• Experience using AXS ticketing system
• Tireless work ethic and ability to communicate with a diverse setting of individuals each day
• Ability to present to corporate executives
• Remarkable work ethic and ability to communicate with a diverse group of people
• Outstanding interpersonal and time management skills
• Ability to work both independently and part of a group or team
• Ability to multitask in a timely manner
• Ability to meet or exceed organizational goals
• Ensuring prompt responses to customer issues through proper communication methods
• Willing to work a flexible schedule; including weekends, home games, holidays, and other team events

Key Competencies:

• Active listening skills with a strong desire to learn
• Ability to follow direction
• Verbal, written and digital communication
• Customer service
• Networking
• Relationship building
• Sales, presentation, and negotiation skills
• Fundamental knowledge of computer systems
• High energy and passion

Physical Requirements:

• Standing and walking around on game days for up to 5 hours
• Ability to lift up to 40 pounds occasionally

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

STREET TEAM AND EVENTS

JOB TITLE: Events Specialist

DEPARTMENT: Street Team

REPORTS TO: Events Supervisor

JOB TYPE: Part Time/Hourly

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:The Utah Warriors are looking for multiple motivated and energetic Events Specialists to join the Gameday Events, Team Store and Street Teams. These specialists will help raise the creative bar of the events we attend as well as lead and inspire the team members they work with, while remaining rooted to the core values that drive us as an organization. The Events Specialists will be responsible for the execution of our various events, including gameday production, community activation events, as well as ensuring partnership needs and team store and merchandising plans are appropriately facilitated around each of these events. This job is perfect for someone who loves sports, and especially rugby, and is interested in learning the sports and entertainment industry by meeting people and working with the youth in the area.

Major Duties and Responsibilities:

• Support and fulfill the event set up and logistics on the day and in advance in coordination with the Street Team & Team Store Manager and Events Supervisor
• Ensure event runs smoothly and is engaging
• Ensure event set up and operations are run professionally
• Help with client experience/answering questions if necessary
• Add to the client experience by making the event tent a fun and exciting place
• Setup, take down and storage of event gear
• Attend/manage event booth at a variety of events throughout Utah
• Transport gear to and from events
• Coordinate with other related Utah Warriors staff members as needed, including the Partnerships & Events Director, Partnership Manager, Gameday Operations Manager, et al.

Necessary Skills & Qualifications:

• Must be able to lift up to 50lbs regularly
• Must be able to work standing and walking around for up to 12 hours
• Good communication skills with clients and team members
• High energy and the desire to make event fun and exciting; people person
• Well organized
• Ability to drive large vehicles

Key Competencies:

• Active listening skills with a strong desire to learn
• Ability to follow direction
• Customer service
• Networking
• Relationship building
• High energy and passion

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

ATHLETIC TRAINING

JOB TITLE: Athletic Training Internship

DEPARTMENT: High Performance

REPORTS TO: Head Athletic Trainer

JOB TYPE: Part Time/Hourly

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:Assist with day-to-day operations of the department during the pre-season, regular season, and playoffs: including prepping training rooms, stocking supplies, providing water to players during practice, and serving in the capacity of a first aid provider.

This is a paid internship and will be performed at our central office in Herriman, UT.

Major Duties and Responsibilities:

• Collaborate with the entire sports medicine team to provide evidence-based injury prevention, treatment, and rehabilitation programs for athletes.
• Complete injury documentation and treatment records as required by Major League Rugby.
• Report athlete information and updates to the medical team in a timely manner.
• Assist with inventory and stocking of supplies.
• Assist with stocking and packing for away matches.
• Assist with match day set up at all home matches.
• Assist with practice and match day coverage.
• Support the performance and medical team with additional duties as necessary to meet the needs of the organization.

Necessary Skills & Qualifications:

• A Bachelor’s Degree from an accredited university
• Must be BOC Certified
• Must carry Utah DOPL License to Practice Athletic Training
• Must carry Professional Liability Insurance
• Rugby experience is preferred, but not required
• Completion of World Rugby Player Welfare Modules (can be completed upon hiring)

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

TEAM OPERATIONS

JOB TITLE: Team Operations Internship

DEPARTMENT: High Performance

REPORTS TO: Director of Team Operations

JOB TYPE: Part Time/Hourly

The Utah Warriors are a founding member of Major League Rugby now in its sixth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:The Utah Warriors are seeking a Team Operations Intern to work with our rugby operations team in supporting our athletes. The internship will assist the Director of Team Operations. The intern will have the opportunity to learn and be involved with a variety of essential tasks; including but not limited to monitoring communication with other teams in the competition, coordinating travel, game day set-up and tear down, generating reports, and other associated tasks as required. Supporting the athlete is an important component of our on-field team, and this internship is critical to supporting those efforts.

This is a paid internship and will be performed at our central office in Herriman, UT.

Major Duties and Responsibilities:

• Assist in game day operations.
• Assist with player logistics and support.
• Help develop and maintain communication processes between players, vendors, and staff.
• Submitting and reviewing reports.
• Undertake data handling and analysis as required.

Necessary Skills & Qualifications:

• Candidates must be attending an accredited college or university.
• Candidates must have an outstanding work ethic and attention to detail.
• Candidates must demonstrate their ability to work independently on assigned tasks and to deliver outcome goals effectively.

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.