TICKETING

JOB TITLE: Ticket Sales Director

DEPARTMENT: Business Operations

REPORTS TO: Chief Executive Officer

The Utah Warriors is a founding member of Major League Rugby now in its fifth year of operation. With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:

The Utah Warriors are looking for a high energy individual to focus on increasing our local fan base through first-in-class ticket sales strategy and management. This person must possess a positive attitude and ability to adjust quickly to frequent adjustments consistent with a startup franchise and league. Must be willing to step into any role or project needed and work closely with the front office staff to provide a fluid, enjoyable experience for all clients and fans.

Summary:

The Ticket Sales Director will report directly to the CEO and will focus on several areas:
• Generating new revenue by leading and performing ticket sales efforts including
  season tickets, partial plans, hospitality plans and group tickets
• Servicing / Upselling existing ticket accounts
• Lead, grow and manage a team of group, corporate and season ticket holder sales reps

Major Duties and Responsibilities:

• Lead and develop the Warriors ticket sales strategies for all areas of ticketing
  revenue
• Proactively solicit, create and manage a network, prospect list and referrals for current / future sales in the following areas: groups, corporate, season ticket holder, individual game tickets and partial season tickets
• Support and lead group sales efforts, including all group sales categories and theme related game nights
• Plan monthly, weekly, and daily training sessions
• Proactively solicit, create and manage a network for premium and / or other hospitality sales
• Updates and manages team’s Customer Relationship Management platform
• Updates and manages the team’s revenue reporting for monthly and off-cycle requests
• Provide Outstanding Customer Service to all Sold Accounts to Ensure Engagement & Satisfaction
• Provide Feedback / Suggestions to CEO based on ticket holder / group leader feedback
• Meet and Exceed all Assigned Revenue / Sales Goals
• Provide weekly evaluation of progress against set goals. Reporting may include call/meeting report, prospect list and other sales related information
• Create Personal and Ticket Sales Team Business Plan that Outlines Path to Success
• Participates in a variety of promotional and sales activities in coordination with the team and marketing leadership designed to meet specific sales targets
• Contribute to the wider internal commercial strategies
• Manage all accounts and reports through ticket management system (AXS)
• Manage relationship with key contacts at both the stadium box office and ticket management system
• Special projects or other duties as assigned by manager

Necessary Skills & Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing or related field preferred
• Five+ years of successful ticket sales experience with a professional sports team
• Prior experience developing and training rugby coaches
• Two+ years of successful ticket sales management experience with a professional sports team
• Ability to multi-task and maintain strong organization and organizational skills
• Ability to manage a CRM system
• Experience in a ticket management system preferred
• Strong communication, written and interpersonal skills
• Must be detail-oriented, a team builder and a team player
• An energetic, positive, professional and self-motivated person
• Willing to work a flexible schedule; including weekends, home games, holidays, and other team events
• Must have a passion for the sports and entertainment industry

To Apply:

The qualified candidate will begin work in the Winter of 2021 identifying and training players in Utah and throughout America and then carry over this work starting in December in lead up to the season launch of February 2022.

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

High Performance Staff

JOB TITLE: Strength and Conditioning Intern

DEPARTMENT: HP Staff

REPORTS TO: Strength and Conditioning Coach

TIME: 15-20 hours a week January to June

The Utah Warriors is a founding member of  Major League Rugby now in its fifth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Position:

This is an opportunity to work with a developing team in the MLR, with the opportunity to plan sessions for the team; help with carrying out training sessions (resistance training, prehab, rehab, speed specific and conditioning) assist with analysis of GPS and Push Band technologies and see how a high performance rugby team in the MLR functions. This unpaid internship will have the ideal candidate working closely with the high-performance team, acting as a steppingstone to career development within this industry.

Major Duties and Responsibilities:

Assist in all forms of training sessions/analysis including but not limited to:
• Carrying out warm-ups with team
• Setting up and carrying out drills
• Programming of sessions if/when appropriate
• Shadowing S&C coach and helping athletes develop
• Analysis of GPS data
• Working closely with physiotherapists to help in rehabbing athletes
• Utilizing Warriors return to play protocols

Necessary Skills & Qualifications:

• Candidates will preferably have a bachelors in a related topic
• Candidates must have an outstanding work ethic and attention to detail
• Candidates must demonstrate their ability to work independently on assigned tasks and to deliver outcome goals effectively
• Ability to work in a team and accept feedback in an open manner
• Understanding of working with teams, though you do not need experience at this level
• Strong communication, leadership, and organizational skills
• Ability to work both independently and part of a group or team
• Ability to multitask in a timely manner
• Ability to meet or exceed organizational goals
• Willing to work a flexible schedule; including weekends, home games, holidays, and other team events

To Apply:

The qualified candidate will begin work in the Winter of 2021 in preparation for the start of the Major League Rugby Season, beginning in February 2022.

All interested candidates can please submit a cover letter, resume, references and a one-minute video of why you would like to take part in this internship to [email protected] For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

 

Ticket Account Representative

JOB TITLE: Ticket Account Representative

DEPARTMENT: Sales

REPORTS TO: Ticketing Director

The Utah Warriors is a founding member of  Major League Rugby now in its fifth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Internship: The Utah Warriors are looking for a high-energy individual to focus on increasing their fan base.  This person must possess a positive attitude and the ability to adjust quickly to frequent adjustments consistent with a startup franchise and league.  Must be willing to step into any role or project needed and work closely with the front office and team staff to provide a fluid, enjoyable experience for all clients and fans.

Major Duties and Responsibilities:

• Work primarily with individuals to provide hospitality solutions that best fit their needs
• Meet effort and result criteria established by leadership
• Develop relationships with previous ticket buyers, small business owners, engaged fans etc. to purchase an appropriate ticket package
• Acquisition of new clientele through outbound calls, stadium meetings, out of office visits and other potential ticket holder events
• Work with team to maximize results with sponsorship and ticket sales as well as service departments
• Communicate progress of monthly/quarterly initiatives
• Utilize home games as an ideal way to build relationships, showcase our product and provide support for all aspects of putting on a major event.
• Help to grow awareness around the Utah Warriors brand through community involvement, engagement, opportunities and other team events
• Assist in gameday preparation and creating fun fan experiences
• Ability to work all Utah Warriors home games, possible weekends or holidays
• All other duties necessary as part of a startup sports franchise and league.

Necessary Skills & Qualifications:

• Bachelor’s degree (Internship credit possible for college Juniors and Seniors working toward a bachelor’s degree)
• Fundamental understanding of basic computer programs
• Tireless work ethic and ability to communicate with a diverse setting of individuals each day
• Ability to present to corporate executives
• Remarkable work ethic and ability to communicate with a diverse group of people
• Outstanding interpersonal and time management skills
• Ability to work both independently and part of a group or team
• Ability to multitask in a timely manner
• Ability to meet or exceed organizational goals
• Ensuring prompt responses to customer issues through proper communication methods
• Willing to work a flexible schedule; including weekends, home games, holidays, and other team events

Key Competencies:

• Active listening skills with a strong desire to learn
• Ability to follow direction
• Verbal, written and digital communication
• Customer service
• Networking
• Relationship building
• Sales, presentation, and negotiation skills
• Fundamental knowledge of computer systems
• High energy and passion

Physical Requirements:

• Standing and walking around on game days for up to 5 hours
• Ability to lift up to 40 pounds occasionally

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

Team Operations

JOB TITLE: Utah Warriors Rugby Operations Intern (Part-Time 25-30 Hours per week average)

DEPARTMENT: Team Operations

REPORTS TO: General Manager

The Utah Warriors is a founding member of  Major League Rugby now in its fifth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Internship: The Utah Warriors are looking for a high-energy individual to focus on increasing their fan base. This person must possess a positive attitude and the ability to adjust quickly to frequent adjustments consistent with a startup franchise and league. Must be willing to step into any role or project needed and work closely with the front office staff to provide a fluid, enjoyable experience for all clients and fans.

Major Duties and Responsibilities:

• Assists general manager in the day-to-day operations of a startup franchise
• Familiarity of team administrative and operational tasks including but not limited to team travel, team logistics, player support, etc.
• Acquisition of special assignments such as scheduling, data collection, player knowledge, etc.
• Work directly with the General Manager, Head/Assist coaches, Athletic trainers, team manager, and other team personnel
• Flexible within multiple roles of a team operations aspect of a startup franchise
• Assist in other departments with various administrative and operational tasks
• Gain experience in preparation for home and away matches including locker room set up and player needs
• Reports to all training sessions and games
• Gain experience through team expenses, player contracts, team scheduling and other team operational tasks
• Assist with organization of potential marketing events
• Work with front office staff, team operations, and players to expand fan clientele experiences/engagement
• Ability to work all Utah Warriors home games, possible weekends or holidays
• All other duties necessary as part of a startup sports franchise and league

Necessary Skills & Qualifications:

• Bachelor’s degree or studying towards completing a bachelors degree
• Excellent communication skills, both written and verbal
• Proficient in Microsoft computer systems, Excel and Office preferable
• Maintaining high level of professionalism
• Self-motivated and detail oriented
• Display a positive, engaging, professional, personable personality
• Understanding and passion for the sport of rugby
• Willing to work both independently or a part of a team
• Ability to present to corporate executives
• Ability to communicate with a diverse group of people
• Strong work ethic and a strong sense of accountability

Key Competencies:

• Active listening skills with a strong desire to learn
• Ability to follow direction
• Verbal, written and digital communication
• Customer service
• Networking
• Relationship building
• Sales, presentation, and negotiation skills
• Fundamental knowledge of computer systems
• High energy and passion

Physical Requirements:

• Standing and walking around on game days for up to 5 hours
• Ability to lift up to 40 pounds occasionally
• Assist with the coaching staff for set up and takedown of drills for practice

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.

Sponsorship and Marketing Operations

JOB TITLE: Business Operations Intern (Part-Time 20 Hours per week average)

DEPARTMENT: Sales and Marketing

REPORTS TO: Chief Executive Officer

The Utah Warriors is a founding member of  Major League Rugby now in its fifth year of operation.  With a focus on Community, Family, Tradition and Respect the Warriors are building a staff of diverse individuals who work tirelessly to bring this young franchise and brand forward as one of the most respected teams, staff and customer-facing entities in all of sports.

About the Internship: The Utah Warriors are looking for a high-energy individual to focus on increasing their fan base. This person must possess a positive attitude and the ability to adjust quickly to frequent adjustments consistent with a startup franchise and league. Must be willing to step into any role or project needed and work closely with the front office staff to provide a fluid, enjoyable experience for all clients and fans.

Major Duties and Responsibilities:

• Collecting and collating both qualitative and quantitative data from marketing & sponsorship campaigns/proposals
• Performing market analysis or research for proper target market/audience
• Assist the corporate partnership manager in their day-to-day account management
• Review and comprehend partnership contracts, learn to fulfill partner needs and strategy
• Assist the game-day operations team with duties including the execution of in-game experiences, promotions, and assisting with partnership activations
• Create and maintain various tracking systems for partnership contracts, such as digital signage, video boards, print ads, etc.
• Building sponsorship proposal packets and related materials
• Identifying ways to improve marketing & sponsorship efforts
• Supporting the marketing & sponsorship departments for necessary daily administrative tasks
• Assist in marketing, advertising, and promotional activities such as social media, direct website, email or direct mail, etc.
• Prepare promotional presentations to executives
• Development and Adaptation of potential marketing & sponsorship strategies based upon target audience
• Distribution of marketing & sponsorship materials
• Management of company databases and customer relationship management systems
• Assist with organization of potential marketing & sponsorship events
• Increase brand and team awareness through unique marketing & sponsorship strategies such as broadcasts and radio partners
• Work with front office staff, team operations, and players to expand fan clientele experiences/engagement
• Other duties as prescribed by managers

Necessary Skills & Qualifications:

• Bachelor’s degree (Internship credit possible for college Juniors and Seniors working toward a bachelor’s degree)
• Well-rounded in multiple computer systems such as Adobe, PowerPoint, Word, Excel, Outlook, etc.
• Solid understanding of different marketing & sponsorship techniques
• Ability to incorporate unique and creative marketing & sponsorship strategies
• Familiarity of customer relationship management systems
• Remarkable work ethic and ability to communicate with a diverse group of people
• Ability to present to corporate executives
• Outstanding interpersonal and time management skills
• Ability to work both independently and part of a group or team
• Ability to multitask and prioritize multiple duties

Key Competencies:

• Active listening skills with a strong desire to learn
• Ability to follow direction
• Verbal, written and digital communication
• Customer service
• Networking
• Relationship building
• Sales, presentation, and negotiation skills
• Fundamental knowledge of computer systems
• High energy and passion

Physical Requirements:

• Standing and walking around on game days for up to 5 hours
• Ability to lift up to 40 pounds occasionally
• Assist with the coaching staff for set up and takedown of drills for practice

To Apply:

All interested candidates can please submit CV, cover letter and references to [email protected]. For more information on the Utah Warriors and the MLR please go to www.WarriorsRugby.com.